We apologize for the site issues (Update)
January 8, 2010 7:18PM
Good news! We fixed the issue we had when trying to process credit card payments on January 6-7. The problem has been resolved, but unfortunately we are unable to move forward with the original gift card transaction. If you experienced difficulty processing your credit card and did not receive an email from us, please contact customerservice@plasticjungle.com.
To view a complete list of gift cards available on Plastic Jungle click here.
Thank you again for your patience. As always if you have any questions or concerns contact us at customerservice@plasticjungle.com or 877-My-Jungle (877-695-8645).
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January 7, 2010 5:01PM
Once again thank you for your patience as we have been diligently working to fix an issue with our printing label. The problem has now been resolved, and we are ready to move forward with your transaction.
We have sent a new shipping label to the users who were having trouble accessing a printing label. Please follow the instructions in the email to send in your gift card. Once we receive your gift card, we will process it and send your payment as quickly as possible.
If you are still waiting for a new shipping label, please contact Customer Service and we will make sure that a new shipping label ends up in your inbox.
For all our buyers, we have also resolved the purchasing error you may have received. Please check back soon, we will have more information on how best to proceed.
Thank you again. Please don’t ever hesitate to contact us if you have any questions or concerns at customerservice@plasticjungle.com or 877-My-Jungle (877-695-8645).
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January 6, 2010 7:06PM
We are currently experiencing a site issue that may be impacting your ability to complete your gift card transaction. We are actively working to fix the problem. Your business means a lot to us, and we truly apologize for the inconvenience.
If you are experiencing difficulty printing a shipping label to send in your gift card and the sale is time sensitive, our address is as follows:
Plastic Jungle, Inc.
650 Castro Street, Suite 120-369
Mountain View, CA 94041
Otherwise, if you are able to wait a bit, we will be happy to provide you with a shipping label (postage covered by us, as always) once the issue has been resolved.
Thank you for your patience as we correct the issue! Please check back for updates And, in the meantime, feel free to contact Customer Service with any questions or concerns.
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