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Help

My Account

Order Status

You can check the status of your gift card order by clicking on the "Order Status" link at the top of any page. You can look up both the Buy and Sell gift card orders you have placed. From Order Status you can check the current status for your orders, check the estimated delivery dates, and track shipments. In addition, if you need to verify your identity to complete a transaction, you can click the "Verify Phone Number" button next to the order.

My Gift Cards

In the My Gift Cards section of My Account, you can store all of your gift cards in one central location. We will automatically add any gift cards you purchase from Plastic Jungle, as well as any Amazon.com gift cards you receive as payment for gift cards you have sold on Plastic Jungle. In addition, you can add any other gift cards you have, whether or not they were purchased at Plastic Jungle. In My Gift Cards, you can look up your gift card details (gift card number, PIN), check the balance of your gift cards, and print your gift cards (if applicable).

Change Name, Email and Password

To change your name or email address, please email us at customersuccess@plasticjungle.com.

To change your password, first sign in to Plastic Jungle. (If you are not already signed in to Plastic Jungle, click on the Sign In link at the top of every page, and sign in.). Then click on the My Account link at the top of every page, and click the Edit link next to your password. Then, enter your current password and your new password, and click Update.