MileagePlus Gift Card Exchange FAQs

I don't see my miles. Whom can I contact?

It takes up to five business days for the cards to be verified and the award miles to be deposited into your account. If you don't see the miles after five business days, please email mpgiftcardexchangehelp@plasticjungle.com.

What gift cards do you accept?

Here's the list of cards we accept: view list. However, please note we do not accept merchandise credits, cards with a balance less than $15.00, or cards with expiration dates.

Abercrombie & Fitch
American Eagle Outfitters
A|X
athleta
Babies R Us
Banana Republic
Barnes & Noble
Bath Body Works
Bed Bath & Beyond
Best Buy
Bloomingdale's
Bon-Ton
Brooks Brothers
Buckle
Build-A-Bear Workshop
Burton
bebe
Cabela's
Cache
CB2
Chico's
Coach
Coldwater Creek
Columbia
Converse
Crate & Barrel
CVS
champs sports
Dean & Deluca
Dick's Sporting Goods
Disney Store
DSW
dressbarn
EB Games
Ethan Allen
Express
Finish Line
Foot Locker
Forever 21
f.y.e.
GameStop
Gap
Gap Kids
Gap Options
GUESS
Guitar Center
Hollister
Home Depot
HP
J.Crew
JC Penney
justice
Kmart
L.L.Bean
Lands' End
Lids
Lord & Taylor
Lowe's
Macy's
Neiman Marcus
New York & Company
Office Depot
OfficeMax
Old Navy
Omaha Steaks
Orvis
Overstock.com
Payless
Pottery Barn
Pottery Barn Kids
Pottery Barn Teen
Puma
piperlime
Ralph Lauren
REI
Regal Cinemas
Regal Entertainment
Saks Fifth Avenue
Sam's Club
Sears
Sephora
Sony
Target
The Body Shop
The Container Store
The Great Indoors
The Limited
The North Face
Ticketmaster
the land of nod
Under Armour
Urban Outfitters
Walmart
Walmart & Sam's Club
West Elm
White House Black Market
Do you accept partially used cards or uneven balances?

Yes, as long as the balance remaining on the gift card is $15.00 or more.

Can I combine gift cards to reach the $15.00 minimum?

No, unfortunately our system doesn't accommodate the exchange of any single card with a value less than $15.00.

Do I need to mail in my gift card?

No, you don't need to mail in your card. Once you see that your miles have been deposited into your MileagePlus® account, the gift card is no longer valid.

Can I exchange more than one gift card?

Yes, you can exchange more than one gift card. To trade in more than one, click the "Add another gift card" link.

When will I see the award miles in my account?

We'll validate the remaining balance on all gift cards you've exchanged, and you should see the award miles in your account in about five days.

What do you mean there is no balance on my card(s)?

Before the miles are posted to your account, we reverify the balance with the retailer. At the time of verification, there was no balance on the card for us to convert to miles.

I'm going to travel tomorrow; can I get my miles sooner?

Unfortunately, no. Due to the verification process and posting of miles, it is not possible to speed up the request.

Can I get better rates/miles for my cards or is it the same for all gift cards?

Our rates are determined by market pricing, which is affected by several factors. In order to find the rate for your card, please enter your gift card information to receive an offer. You are under no obligation to sell your card, and we will not retain your gift card information if you do not confirm your sale. Please note that the mileage offer you see displayed for the same gift card of the same value may change from time to time.

I see fewer miles in my account than what you offered.

This could happen because the balance of the card decreased from the time we made the offer. If you believe this was in error, please contact mpgiftcardexchangehelp@plasticjungle.com.

Where do I see my miles posted?

Please log in to your MileagePlus account on united.com.

I changed my mind. How do I get my card back?

We're sorry; once you've accepted the offer, the sale is final.

How many miles do I get for my card?

In order to find the miles for your card, please go to ualmiles.com/mpgiftcardexchange. Enter your gift card information to receive an offer. You are under no obligation to sell your card, and we will not retain your gift card information if you do not confirm your sale. Please note that the mileage offer you see displayed for the same gift card of the same value may change from time to time.

Do you accept merchandise credits?

At this time we do not accept merchandise credits.

Do you accept cards with expiration dates?

No, unfortunately, we cannot accept gift cards that have an expiration date.